FAQ

Custom

Do you do custom orders?

Yes we LOVE to do custom orders,  please contact us at hello@joannabisleydesigns.com to let us know how we can help you.  

Shipping:

How long does it take to ship?

Our production is up to 10 business days, please allow 2-8 days delivery time in addition. PICKUP AVAILABLE IN CALGARY

How do you ship your items?

During the Canada Post strike we will be using either UPS or Purolator, you will receive tracking number once shipment is created. Following are the delivery times:

Canada: 4-7 days

USA: 5-8 days

International : 2-4 weeks

After shipping we will email you your tracking number. 

Allergies:

I have allergies what type of metal do you use?

We use quality precious metals including solid sterling silver and 14kt goldfill. 14kt Goldfill has up to 50 times more gold than goldplate and will not wear off in a lifetime if cared for properly. Our items that are gold plated, rose gold plated and rhodium are nickel free. 

How do I keep my sterling silver jewelry from tarnishing?

Silver oxidizes over time from being exposed to air or natural body oils so keep your sterling silver jewelry in a airtight plastic baggy when not being worn. If it does become tarnished use a soft silver polishing cloth to clean.